- Sixty
- Hi, thanks for calling AM Automations. I'm Sixty, an AI assistant. How can I help you today?
- Caller
- Yeah, I've seen your ad on Facebook and I wanted to get some more information. Could you provide me with that?
- Sixty
- Absolutely, I'd be happy to help. Just so I can give you the most relevant information, could I get your first name?
- Caller
- Yeah, it's Anthony.
- Sixty
- Thank you, Anthony. Got it. What kind of business do you run?
- Caller
- I run a diesel mechanic shop, so we do repairs and some body work on diesel engines and trucks.
- Sixty
- Thanks for sharing that, Anthony. And what's the name of your diesel mechanic shop?
- Caller
- Anthony's Diesel.
- Sixty
- Perfect, thank you. So Anthony, what made you reach out today? Are you mainly looking to handle more calls, reduce misleads, or is there another challenge you're hoping to solve?
- Caller
- Yeah, so we do have a full-time receptionist, but that's obviously nine to five. And after that, we do miss calls. We do stay open later, sometimes to finish jobs — not sometimes, but most times. And during that time frame, we have nobody answering. So we have a voicemail system and an answering system. But before we respond to clients, I would imagine that we are losing some of those sales. So I wanted to see if we can combat that with these automations. So I see your commercial, and I figured this might be something to try out.
- Sixty
- That makes a lot of sense, Anthony. Many shops like yours lose valuable leads after hours or when things get busy, even with voicemail or an answering service. A lot of customers just move on if they don't get a quick response, and that can add up to real lost revenue. With AM Automations, our AI receptionist answers every call […], instantly texts back missed callers, qualifies leads, and can even book appointments or jobs directly into your calendar. It's fully done for you. We handle all the setup, connected to your systems, and make sure it's tailored to your shop. Most businesses see a big jump in booked jobs just by catching those missed calls. To get a sense of the impact, do you have a rough idea of how many calls or leads you think slip through after hours or when your receptionist is busy?"Most businesses see a big jump" is Sixty's phrasing on the call — not a measured result. […] marks a word cut from her line: a claim our copy rules don't allow — the site says around the clock.
- Caller
- Well, I don't, because if they don't leave a message, we don't even know. And when they do leave a message, when we do respond — I mean, we get a chance to respond, but sometimes it's not in time. And I would imagine that some of those people that are calling in for the repairs are needing the repairs as soon as possible. And if that's not happening, then they're going somewhere else. So there's that fact.
- Sixty
- Exactly, Anthony. That's a really common situation. If someone needs a repair urgently and doesn't get a quick answer, they'll often just call the next shop. Even missing just a few of those calls a month can mean thousands in lost revenue, especially in diesel repair where each job is valuable. Our system is designed to make sure every caller gets a response right away, even after hours, so you don't lose those high-value jobs. It can also follow up automatically with people who don't book right away, so nothing slips through the cracks. Would you like to talk through how this could work specifically for Anthony's Diesel and see what kind of results you could expect? I can set up a free strategy call with our team to map it out for you, no obligation. Would you like to book a time, or would you prefer I text you the link so you can pick a slot when it's convenient?
- Caller
- No, um, we can book it. Can we do — uh, Monday's a holiday, but can we do it on a Tuesday at, uh, let's say 1 p.m.?
- Sixty
- We can definitely book you for Tuesday, September 22nd, at 1 in the afternoon. There are also openings at 1:30 and 2 in the afternoon that day.
- Caller
- Sounds good.
- Sixty
- Great. Tuesday, September 22nd, at 1 in the afternoon it is. To send you the confirmation and calendar invite, could you please give me your best email address? I'll read it back to make sure it's correct before we book.
- Caller
- Yeah, it's (email withheld).
- Sixty
- I've just texted you the address I have. Please look at it and tell me if it's right.
- Caller
- Yes, it's beautiful. It's right. Thank—
- Sixty
- Perfect, thank you. You're all set for your free strategy call on Tuesday, September 22nd at 1 in the afternoon. You'll get a confirmation text with all the details shortly. If you have any other questions before then, just let us know. Otherwise, we look forward to speaking with you and mapping out how AM Automations can help Anthony's Diesel catch more leads and book more jobs. Have a great day!